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Baggage tracking
Incheon Airport
Build and implement baggage tracking service (+app) to monitor real time status throughout the baggage journey
Challenge
Method
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Assumptions
Strong potential, still under development
3,300 bags were processed with over 96% success and no technical issues, validating reliable operation in a live environment.
Clear areas for refinement
Some light bags and side-by-side placements did not always reorient as expected, highlighting areas for further development.
Better positioning, better flow
The trial resulted in over 60% fewer downstream jams and more than 40% fewer mistracked bags, proving meaningful real-world benefits.
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The reorientation unit reduces the need for manual intervention, improving flow consistency and decreasing workload on system operators.
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Early engagement with operations teams helped validate the concept and build ownership around the innovation.
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