Baggage tracking
Incheon Airport
Build and implement baggage tracking service (+app) to monitor real time status throughout the baggage journey
Challenge
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Method
Learnings
BOOST tackles the challenges of baggage handling through a collaborative and innovative approach focussing on:
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People – Reducing physical strain and improving working conditions
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Product – Implementing cutting-edge automation and robotics
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Process – Optimizing workflows for seamless operations
Assumptions
Promising tech, not plug-and-play
The AGV shows strong potential, but still needs steps in maturity before operational readiness
Involving the airport community works
Engaging handlers early provided useful insights and increased openness to future changes.
Realistic test
setting was key
Testing in a real environment surfaced practical issues and opportunities that lab tests wouldn’t reveal.
Curious and cautiously optimistic
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Handlers tested the AGV and container setup in realistic conditions. They appreciated the reduced physical strain and gave useful feedback on usability.
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Operating the AGV also requires new skills, highlighting the need for future training and support.
